Refund Policy

Last Updated: 22/02/25

1. Cancellation Timeline

• Full Refund: Cancel 6+ days before check-in (minus a 5% processing fee).
• Partial Refund: Cancel 0-6 days before check-in (50% refund of deposit amount).
• No Refund: Cancellations after check-in.

2. No-Shows

• Guests who fail to check in without prior notice forfeit the full token amount.

3. Refund Processing

• Refunds are issued to the original payment method within 2 business days.
• Reflecting can take 7-10 days as per the individual bank policies.

4. Force Majeure

• The facility offers adaptable rescheduling options or complete refunds in circumstances involving natural disasters, pandemics, or unexpected incidents, contingent upon verification of the stated cause.

5. Contact Us

• Guests may reach out via WhatsApp or email at [email protected] for policy-related questions.