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Refund Policy

Last Updated: 22/02/25


1. Cancellation Timeline

  • Full Refund: Cancel 6+ days before check-in (minus a 5% processing fee).

  • Partial Refund: Cancel 0-6 days before check-in (50% refund of deposit amount).

  • No Refund: Cancellations after check-in.

2. No-Shows

  • Guests who fail to check in without prior notice forfeit the full token amount.


3. Refund Processing

  • Refunds are issued to the original payment method within 2 business days.

  • Reflecting can take 7-10 days as per the individual bank policies.


4. Force Majeure

  • In cases of natural disasters, pandemics, unforeseen accidents happen, we offer flexible rescheduling or full refunds, after verifying the authenticity of the given cause.


5. Contact Us

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